Fast compensation claims



If you are looking to claim compensation for an injury following a road accident, we provide a fast and efficient claims service for anyone who is the victim of a careless or negligent driver. Call 02392 484 244 and we will be happy to assist you.


What is involved in making an injury compensation claim?

We arrange legal assistance for thousands of people every year, so whatever your situation you can be assured that you will receive the best possible assistance from the solicitors we work with.

Don't be concerned about the process of making a compensation claim, the solicitors we work with handle everything for you and make sure you understand what is involved in addition to answering any queries you may have. There will be some paperwork for you to complete, but an advisor will visit your home to help you with this.

In the vast majority of cases you do not have to go to court, everything is kept as straightforward as possible.


How is the compensation settlement amount decided?

Your compensation settlement is essentially based on the type of injuries you have sustained, how they are likely to affect your life and your job.

If your injury is minor and the prospects of a full recovery are good, your claim may be worth several hundred to several thousand pounds.

More serious injuries that either have a long recovery period or that lead to a permanent disability, may lead to compensation settlements of tens or even hundreds of thousands of pounds.

Typically your settlement amount would be based on the following:

  • The degree of discomfort you suffered at the time of the accident

  • How your injury may affect your life

  • If the injury is likely to lead to a permanent disability

  • Specialist treatments or therapies you may need

  • Costs of medical aids or equipment

  • Personal care costs

  • Costs of accessability modifications to your home

  • Adapted vehicle or mobility aid requirements

  • Loss of earnings due to the injury


My accident was some time ago, can you still help me claim?

You are entitled to claim compensation for up to 3 years from the date of your accident, provided that you have not made a compensation claim previously.

To find out more about our service, call on 02392 484 244 and we will be happy to help.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury