Get a quality hire-car instead of a courtesy car after an accident

There is a huge difference between a courtesy-car and a comparable replacement hire-car. In fact, you may be able to get a hire-car and you don’t even realise it.

Car Call’s independent accident assistance enables anyone involved in a non-fault collision to receive a comparable replacement vehicle, accident repairs and legal assistance but without a claim on their own insurance policy.

Courtesy-car verses hire-car?

If you have a courtesy car on your policy, there are likely to be only a limited number of vehicles you can choose from – if you have any choice at all.

We provide all our customers with a comparable replacement vehicle, regardless of what's on their policy.

Because we manage your claim independently of your insurer, it enables us to provide a vehicle that matches as closely as possible the type and engine size of your own vehicle.

So whether you drive an SUV, sports car or even a van, we will make sure you are supplied with an appropriate replacement vehicle.

The majority of the vehicles supplied are less than 6 months old and are typically delivered to you within 3 hours of starting your car accident claim.

You are not ‘obliged’ to claim on your insurance policy

If you were not responsible for the accident you were involved in – you have the option of a claim on your insurance or to have your claim resolved independently of your insurer.

Car Call arrange all the assistance you need after a car accident. When the assistance is complete, our partner solicitors recover the costs involved directly from the insurer of the at-fault driver.

How this helps you: -

  • An alternative to claim on your own car insurance policy

  • Your no claims bonus stays protected

  • You do not have to pay any excess

  • The cost of your insurance should not increase at renewal

  • You receive a replacement vehicle that is appropriate for your needs

  • Your own vehicle is repaired at one of our approved accident repair centres or at your choice of repairer

  • You receive legal assistance with all your accident related issues

To avoid an un-necessary claim on your car insurance, call us on 02392 484 244 for free help and advice from one of our experienced claims advisors.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury