Get your car recovered and repaired without an insurance claim


Anyone who has been involved in an accident that was not their fault can choose to make their accident claim without using their insurer.

Get your vehicle recovered now and repaired without a claim on your car insurance - or any cost to yourself. Call now on 02392 484 244 and start your independent claim.


A non-fault claim on your car insurance

A non-fault claim on an insurance policy will almost certainly mean you still have to initially pay the excess. If we deal your claim independently for you, you will not have to pay the excess at all.


Why our service is better than a claim on your car insurance

We independently help thousands of people every year with their non-fault accident claims.

Our customers choose us because there is an alternative to a claim on their own car insurance policy. They get the assistance they need but without having to pay the excess on their policies or having the cost of their insurance increase.

We will provide you with the services you need and then recover these costs on your behalf directly from the at-fault driver's insurer - so you get all the help that you need..


Get the help you need, when you need it most

If your vehicle is damaged so badly that it is not safe to drive, we will arrange for a like-for-like replacement vehicle to be delivered to you, typically within 3 hours of your claim being accepted.

We can supply most types of vehicles, from taxis to sports cars and most of these will typically be less than 6 months old.

Your vehicle will be taken to one of our approved accident repair centres or to a repairer of your own choice.

If you have been unfortunate enough to be injured, we can put you in touch with the solicitors we work with. They will provide clear jargon-free legal advice and help you pursue a personal injury compensation claim should you wish to.

If you would like to make a claim for lost earnings or damaged property they can also advise you on these matters too.

If you would like any advice or assistance with your car accident claim, please call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury