Hackney Carriage Taxi insurance


If you operate a Hackney Carriage Public Hire Taxi you will obviously be looking for an insurer that can provide specialist assistance in the event of an accident.

Apart from your repairs, probably the most important aspect to any taxi operator is the same day delivery of a suitable replacement plated/equipped Taxi so the effect of the accident on your business is kept to the minimum.

Assuming you have found an insurance provider who can provide this level of service for your fault accident claims, you now need to find an independent non-fault claims provider that can also deliver this level of service – that would Car Call.


Avoid non-fault claims on your Hackney Carriage Taxi insurance and save money

Any claim on your Taxi insurance is likely to cause the cost of your annual insurance to increase.

Of course fault claims can only go through your insurer, but our independent non-fault claims service allows you to get all your accident issues resolved without a claim on your policy.

There is no charge at all for any of our services because we and our partners recover the costs at the end of your claim - directly from the at-fault driver’s insurer.

If you have any excess on your policy, your insurer would probably insist on you paying this ‘up-front’ before your Taxi is repaired and then recover the money back at a later date.

But if you use our service and do not claim on your insurance – this of course no longer applies.


Exceptional accident assistance

We manage your claim from start to finish. You report your accident to us, we deliver your replacement Hackney Carriage Taxi and the next time you here from us is when your vehicle is repaired and ready to collect.

If you are receiving assistance from the solicitors we work with for un-insured loss recovery and/or an injury compensation claim, they will liaise with you directly.

We believe our Taxi accident assistance has clear benefits for any operator:

  • An alternative to a claim on your own Taxi insurance, we handle everything

  • The cost of your insurance should not increase due to your non-fault claim

  • No claim on your policy, so no excess to pay

  • We and our partners can manage your fault accident reporting as well, to save you time

  • We provide plated like-for-like replacement Taxi’s if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically on the same day we take your claim

  • We will arrange the repairs to your Taxi at one of our approved accident repair centres or at one you specify

  • Legal assistance can be arranged for the recovery expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • We provide 24/7 assistance for all your claim queries



If you need a replacement Hackney Carriage Taxi of any type on the same day as your non-fault accident and your own vehicle repaired without a claim on your insurance, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury