Had an accident how do I claim?

If you have had a road accident you may think that your only option is to allow your insurer to process your accident claim. This is not necessarily the case, and in fact you could actually receive a more comprehensive service if we process your accident claim idependently for you.

Car Call and our partners help thousands of customers every year with their non-fault accident claims. To find out if we can help you simply call 02392 484 244 we will be happy to advise you.

If we process your claim we can offer you a range of services, along with helpful advice and support from our experienced UK based claims team. In addition to this you will not have to pay any excess on your car insurance policy because they will not be processing your claim.

We and our partners can provide the following services for you following your non-fault accident:-

  • A comparable replacement hire vehicle for you to use if yours is un-driveable or being repaired

  • Repairs to your vehicle at one of our approved repair centres or at a repair centre of your choice

  • Legal advice and assistance with the recovery of loss of earnings or property and claims for injury compensation

  • Prompt assistance with any queries you may have

There are no hidden fees or charges for our services as we will recover these on your behalf directly from the at-fault drivers insurer.

If you would like further information or advice, please call us on 02392 484 244 and a UK based advisor will be happy to help.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury