How do I claim car accident injury compensation?



If you have been involved in a car accident that was not your fault, you are entitled by law to claim compensation for any injuries you have sustained.

We assist thousands of drivers every year get the compensation they deserve in addition to arranging vehicle repairs and replacement hire vehicles. For help and assistance with your personal injury enquiry call 02392 484 244 and we will be happy to help.

Depending on the extent of your injuries, you could be entitled to compensation settlements ranging from a few hundred pounds to many thousands to help you deal with the consequences of your injury.

We take the details of the incident that led to the injury and assess whether we can look into it further for you. A claim for injury compensation can enable you to get the financial assistance you need to get your life back on-track following an accident.

The best part of our service is that the costs of the services we provide are recovered directly from the insurer of the at-fault driver.


Our complete range of services

we and our partners can provide all the key services you will need to resolve your accident related issues.

Because we deal directly with the insurer of the at-fault driver we and our partners can provide the following services without you having to claim on your own insurance policy or pay your excess:

  • We will provide a like-for-like replacement for your un-roadworthy vehicle to use until your own vehicle is repaired

  • Your replacement vehicle will be delivered typically within 3 hours of starting your claim

  • Repairs to your vehicle will be arranged at an approved accident repair centre or at a garage of your own choice

  • Your vehicle repairs are fully guaranteed

  • Legal assistance with your accident related issues


If you have been injured in an accident or you would like some advice or assistance, call us on 02392 484 244 and we will be happy to help in any we we can.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury