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Motor Accident?

How do I report a car accident to Direct Line Insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Direct Line car insurance policy you would normally get in touch with the Direct Line car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

It can be frustrating to realise that making an insurance claim for an accident that you did not cause may mean you will have to pay the excess on your policy and claim it back at a later date.

Making a claim independently of your insurer is straight forward and enables you receive a number of services if you were not at-fault including repairs, a like-for-like replacement hire car if yours is un-roadworthy and legal advice if you require it.


Don't I have to use my own insurer?

If you are not responsible for the accident occurring, we and our partners can provide you with all the services you need and simply recover the costs directly from the insurer of the at fault driver on your behalf.

Your own insurer will be notified as required, but for information purposes only so your insurer will not actually process your claim.


How can you help me after my accident?

We and our partners help thousands of people every year get the services and support they need to get them back on the road as quickly as possible and with the minimum of fuss or expense.

Our service includes:

  • If your vehicle is un-roadworthy, we will provide a like-for-like replacement vehicle for you typically within 3 hours of accepting your claim

  • We will arrange fully guaranteed repairs for your vehicle to restore it to its pre-accident condition to the car manufacturer standards

  • Accident repairs can be carried out at one of our approved accident repair centres or at a repairer of your own choice

  • If you have incurred expenses for the recovery of your vehicle or you are looking to pursue a claim for an injury, the solicitors we work with will be on hand to help resolve these issues for you

If you would like to find out more about our services please call 0330 058 1704 or simply complete the enquiry form on this page and we will be in touch with you shortly.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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