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Motor Accident?

How to make a claim with Hastings Essential Insurance


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have a Hastings Essential car insurance policy, you would normally get in touch with the Hastings Essential car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

Car Call UK and its partners provide car accident claims assistance for people wanting to get their vehicles repaired without making a claim on their insurance policy. Making an accident claim independently of your insurer means you get the assistance you need, but you will not any excess to pay and your no-claims discount remains protected.


Isn’t my insurer the only one who can help with my car accident claim?

If you were not responsible for the accident, we can arrange your vehicle repairs and provide you with a like-for-like replacement vehicle as an alternative to a claim on your insurance policy. We and our partners recover our costs and yours, directly from the at-fault drivers insurer.

Will you give me the same assistance as my insurer?

This will depend on your particular policy; however, as you can see below, we provide the same comprehensive service to all our customers, regardless of the type of policy they have or the type of vehicle they drive.

The services available to you are:

  • We and our partners provide you with a like-for-like replacement vehicle

  • Your replacement vehicle will be delivered to your home or place of work, typically within 3 hours of starting your claim

  • Repairs to your vehicle will be arranged at an approved accident repair centre in your area or at a garage of your own choice

  • We arrange legal assistance with all your accident related issues if required

  • 24/7 support with your claim



We make all the arrangements for you, leaving you to get on with your daily activities with the minimum of disruption.

To find out if we can help with your accident claim, call 0330 058 1704 and one of our experienced and friendly UK based advisors will be happy to help.

If you would like us to contact you, just complete and submit the simple form on this page and we will contact you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected
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