I need my car recovered after an accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Car Call can get your car recovered and repaired without a claim on your car insurance policy if you have had an accident and you were not the one responsible.

In addition to this, we will deliver a suitable replacement hire-car and arrange legal assistance with our partner solicitors for you. All done without potentially losing your no-claims bonus and increasing the future cost of your car insurance – because you do not need to claim on your policy.

For advice and assistance with your accident call 02392 484 244 and we will be happy to help.

If you are concerned that you may not be able to afford to make a claim on your insurance after an accident – we can help you if you are not at-fault.

It’s true, you should be able to recover any excess you have paid at a later date, but wouldn’t it be better if you didn’t have to pay it in the first place?

We will independently handle your accident claim for you, there is no excess to pay and no claim is made on your policy so the cost at renewal should not increase.

We will arrange your repairs, provide you with a replacement hire-car and arrange assistance with any accident related legal issues.

Costs associated with your claim directly from the insurer of the at-fault driver on your behalf.

In summary our service includes:

  • The recovery of your car to an approved accident repair centre near you

  • A like-for-like replacement hire-car if yours is un-roadworthy or being repaired

  • Your hire-car will be delivered to your home or place of work typically within 3 hours of starting your claim

  • The repairs to your vehicle can be carried out at one of our network of approved accident repair centres

  • Alternatively, we can use a repair centre of your own choice

  • Legal assistance from our partner solicitors with issues such as the recovery of expenses to claims for compensation

  • 24/7 support and advice from our experienced staff



To get started so we can arrange the recovery of your car, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury