I need my motorbike recovered after an accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



If you have a motorbike accident – but you were not at-fault, we can arrange the recovery of your motorbike today.

What’s more, we can provide your entire accident assistance independently for you. This means none of the disadvantages of going through your own insurance provider.

Call us on 02392 484 244 and we can get the process started straight away!


How can I make a claim, without using my insurer?

Its easy, we arrange recovery, repairs and a replacement motorbike and when everything is complete – we recover the costs directly from the at-fault drivers insurer.

So instead of your insurer sorting this all out – we do it instead.

Our independent non-fault claims service helps thousands of people every year because they have no excess to pay and no hike in the cost of their insurance at renewal.

You simply notify your own insurer ‘for information purposes only’ and tell them we are providing your assistance instead – this is so you comply with the conditions of your motorbike policy.


How we help you

As we are not restricted by the terms of your insurance policy, it enables us to give you the full level of assistance that you are entitled to by law.

It does not matter to us what type of cover you have, you will still be provided with everything shown below

  • We will recover your motorbike from the scene

  • You will have no excess to pay

  • Your no-claims bonus on your policy will not be affected

  • You are provided with a like-for-like replacement motorbike or a hire-car (if you have a full current licence) to use for the duration of the repairs to your own vehicle

  • The damage to your motorbike will be assessed by an independent automotive engineer

  • We deliver a replacement motorbike typically within 3 hours of accepting your claim to your home or place of work

  • We will arrange for your motorcycle to be repaired at one of our approved accident repair centres or at repairer of your own choice

  • Our partner solicitors will provide legal assistance with the recovery of expenses, damaged clothing, damaged equipment or claims for a personal injury

  • Help and advice is 24/7 from our friendly UK based team



To start the recovery process and get your claim underway, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury