I need my van recovered after an accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



If you have an accident in your van, you will probably need it for work and so getting it recovered and repaired as quickly as possible is vital.

If you were the person at-fault, then you must of course contact your insurer. But did you know that if you were not - we can provide all the usual accident assistance without a claim on your van insurance?

To find out more, call 02392 484 244 and get your van recovered asap.


What are the benefits of your service?

A claim on your insurance policy generally has the same outcome whether you are at-fault or not.

You are likely to have to pay your excess and the cost of your future insurance will probably go up.

Using our service simply means you can get everything resolved independently of your insurer – so no claim on your policy at all.

Car Call are accident claims specialists who can help you with all aspects of your accident claim.

We arrange assistance for thousands of drivers every year!

We will make arrangements for your van to be recovered from the accident scene and to be repaired at one of our network of approved accident repair centres.

We will source a like-for-like replacement hire-van for you to use while the repairs are being carried out.

The costs associated with our service will be recovered directly from the insurer of the at-fault driver on your behalf.

You will receive regular updates on the progress of your van repairs and we can even provide helpful advice on other issues relating to your road accident.

If you have been injured, our partner solicitors will look to pursue a compensation claim for you if you wish to do so – there is no obligation at all.

Let us handle everything for you!

To start the recovery and repair process now, call 02392 484 244 today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury