Independent car accident claims assistance and legal help


Car Call and its partners provide independent help and assistance to drivers involved in accidents where they are not at-fault. This basically means that we can resolve all your accident issues without involving your insurer and you having to make a claim on your policy.

We simply organise all the services you need at this difficult time - and allow you to get on with your daily activities with the minimum of disruption.

When your vehicle is repaired to your satisfaction and your hire-vehicle is returned to us, we then recover the costs from the at-fault driver’s insurer on your behalf.


But using my insurer does not cost me anything either…does it?

Well if you ignore the fact that your insurer will now regard you as being more likely to have another accident and will put up the cost of your insurance next year – no.

…and if you don’t mind having to find the money to pay your excess before they authorise the repairs to your car – then that’s fine.

Our customers are not keen on that and nor are we – that’s why they use our claims service instead.


Specialist accident legal advice and assistance

If you have been involved in a road accident you may find that you need to seek legal advice. There are number of issues that can arise as a result of a road accident that might require the services of a solicitor – we will arrange this for you as part of your non-fault claim.

Because the solicitors we work with only deals with road accident related issues, it means that no matter what the circumstances of your accident, we can usually help.

If you choose to pursue a claim with us, whether it is successful or not you will not incur any costs.

We will inform your own insurer, but only for ‘information purposes’ so that you fulfil the terms of your policy.

This means your insurer does not process your claim, your next insurance premium should stay the same and you don’t pay your excess.

If you need to make an injury compensation claim then the solicitors we work with will ensure that you get the best possible settlement for your injury.

If you have been involved in a car accident that was not your fault we may be able to help. Please give us a call us on 02392 484 244 today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury