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Motor Accident?

Insurance claim hire-cars


If you have not been offered a suitable replacement hire-car following a non-fault accident, Car Call UK and our partners can help you get a replacement hire-car without a claim on your policy.

Many insurers offer like-for-like replacement hire-cars as an expensive optional extra with their car insurance policies. What they don’t tell you is that you are actually entitled to have one - paid for by the at-fault driver’s insurer, regardless of the type of policy you have.


The advantages of not using your insurer to deal with your non-fault claim

Anyone who has been involved in a car accident that was not their fault is entitled by law to get the help that they need to minimise the effects of accident on their lives, restore their vehicle to its pre-accident condition and provide an equivalent vehicle as a temporary replacement.

We independently help thousands of drivers every year by enabling them to receive the all the assistance they are entitled to without them having to make a claim on their own insurance policies. The benefits are: -

  • There is an alternative to a claim on your own insurance policy

  • There is no excess to pay on your policy

  • Your no-claims bonus should not be affected

  • We provide a like-for-like replacement car that is matched to the type and engine size of your own

  • Replacement cars are delivered to your home or place of work typically within 3 hours of accepting your claim

  • Your damaged car will be repaired at one of our approved accident repair centres or at repair centre of your own choice

  • All your car repairs are fully guaranteed and repairs are only carried out using genuine parts

  • We arrange professional legal assistance with the recovery of lost earnings, travel expenses, damaged property and help with claims for compensation

  • Help and advice from our 24 hour help line


Whether you just need a replacement vehicle because you don’t have one on your policy, or you would like us to handle your entire claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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