Involved in a car accident and hurt, how do I claim for personal injury?


If you have been involved in a car accident that was not your fault you are legally entitled to seek compensation for any injuries you may have sustained.

We and our partners help thousands of people with their non-fault accident and injury claims every year. Because we can recover costs of our services on your behalf from the at-fault drivers insurer.

We can also arrange for your vehicle to be repaired at a garage you have chosen or we can use one of our approved accident repair centres. Our repairers have been selected specifically for their high standard of repairs and customer service.

Should your car be unroadworthy, we and our partners can provide you with a like-for-like replacement for you to use until your vehicle repairs are completed to your satisfaction.

We will also put you in touch with the solicitors we work with who will help you with issues such as the recovery of out-of-pocket expenses you may have incurred as a result of the accident.

If you need help making an injury compensation claim, they can help with that too. Whether your claim is successful or not, you will not have any costs to pay. If your claim is successful you will always receive the best possible settlement available to you.

At Car Call we and our partners help clients who drive all types of accidents in all types of vehicles. So if you have any questions regarding a recent accident, please give us a call and we will be happy to help you in any way we can.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury