Involved in a taxi accident


Passengers involved in taxi accidents are entitled to claim compensation if they are injured when travelling in any licenced taxi cab.

Whether it was the fault of the driver of your taxi or the driver of another vehicle involved in the accident, Car Call and its partners can arrange legal assistance for you to pursue a financial compensation settlement from the insurer of the person at-fault.

Compensation for injury claims can range from hundreds of pounds for a minor injury to many thousands for those that are more serious and life affecting.

We and our partners recover the cost of our assistance directly from the insurer of the at-fault Taxi driver on your behalf.


How do you calculate financial compensation?

This depends on many factors, all of which will be noted by your appointed solicitor when they discuss what has happened to you.

When they have this information, they will assess the value of your claim based on the following factors: -

  • The degree of discomfort you suffered at the time of the accident and your type of injury

  • How the injury is likely to impact on your life in the short and long term

  • If you need specialist treatment or therapies to help with your recovery

  • If your injury could lead to a permanent disability

  • Costs of medical aids or equipment you may need

  • Any assisted living modifications you may need to your home

  • The cost of adaptions to a car and other mobility aid requirements

  • The recovery of lost earnings if you are unable to work



Do I have to go to court?

The vast majority of injury compensation claims do not require you to appear in court.

Typically the solicitors we work with will discuss your situation by phone and if necessary send a representative to your home to assist with any documentation required.

The process is made as straightforward as possible for you.

You can be assured that your appointed solicitor will always look to achieve the best possible claim settlement for your particular injury.

For help or advice regarding any injury sustained whilst travelling in a taxi, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury