I’ve had a non-fault accident what do I do now?

Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent and alternative advice by calling Car Call today on the number above and compare our services to that of your own insurance company after an accident.

If you have been involved in a car accident that was not your fault, claiming on your car insurance policy will almost certainly mean that you will have to pay the excess on your policy and your next insurance premium could also be affected by your claim. To find out the benefits of making a claim independently of your insurer call 02392 484 244 and we will be happy to help.

We have helped thousands of drivers get the help that they need following road accidents that were not their fault.

Regardless of the type of cover you may have on your insurance policy, we provide you with all the accident related services you need to resolve your accident claim quickly and efficiently.

All the costs associated with the resolution of your claim are recovered directly from the at-fault drivers insurer on your behalf, so don’t worry - We and our partners take care of absolutely everything!

How we resolve your non-fault accident claim

From the moment we have received the details of your claim and obtained an admission of liability from the driver responsible, the following actions take place.

  • A replacement vehicle will be delivered to your home or place of work, so you can continue your daily activities without further disruption

  • The damage to your vehicle is then assessed by an independent automotive engineer

  • Your vehicle is then placed at one of our approved accident repair centres for repair

  • If you would like to have your vehicle repaired at another repairer, just let us know and we will arrange this for you

  • In the meantime the solicitors we work with can assist you with issues such as the recovery of costs, lost earnings or claims for injury compensation

  • If you have any questions or would like advice, our claims team are available 24/7 to answer your queries

To find out more about our service or you would just like some advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury