Keep your no-claims bonus after a non-fault accident in your Taxi


If you have an accident in your Taxi that is not your fault, the last thing you need is to be penalised for it by your insurer by losing your annual no-claims bonus.

Not only that, the actions of that careless driver are likely to actually increase the cost of your next insurance premium too.

Car Call and our partners are an independent non-fault claims assistance service providing replacement hire vehicles – including plated Taxi’s, quality accident repairs and legal assistance to anyone who has been in collision with a careless driver.

Whether you drive a Black Cab or a private hire vehicle, we can source a suitably equipped like-for-like replacement for you to use whilst yours is in for repair.

Delivery of your replacement Taxi is typically available on the same day we take your claim.


How our service benefits you

Whatever type of accident you have in your Taxi, it will almost certainly be reflected in an increase in the cost of your annual insurance.

We enable anyone to keep their non-fault claims off their insurance claims record by independently arranging their repairs, replacement hire vehicles and legal assistance to recover un-insured losses or pursue claims for personal injuries.

Your insurer may also want you to pay your insurance excess up-front, even for a non-fault claim.

We and our partners recover the costs and charges associated with your accident directly from the at-fault driver’s insurer on your behalf.


How our accident assistance works

You will have a single point of contact to deal with your claim, you do not have to speak to a different person every time you call. They will manage all the arrangements for you.

The services provided include: -

  • A like-for-like replacement plated Taxi, typically within 3 hours of starting your claim

  • Repairs are arranged at an approved accident repair centre in your area

  • Alternatively, we can arrange a repairer of your own choice

  • Legal assistance with the recovery of lost earnings and/or help with a personal injury claim

  • An enquiry line to deal with your questions, 24/7



To avoid an un-necessary claim on your Taxi insurance, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury