LV Insurance claims department


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an LV car insurance policy you would normally get in touch with the LV car accident claims line following your accident. For independent advice and assistance with car accident claims call 0330 058 1704 and we will be happy to help.

Thanks mainly to price comparison websites, it's fairly easy to find a car insurance policy that suits your budget. However getting an affordable insurance quote can sometimes involve some kind of compromise between the cost of the policy, the excess you have to pay and optional extras such as a like-for-like replacement vehicle or legal cover.

If you are involved in a non-fault accident, this could unfortunately mean that you have a large excess to pay or you don't get the kind of service you were hoping for.

We and our partners help thousands of people every year get the help and assistance they need following non-fault road accidents. Because we handle your claim independently of your insurer, you won't have to pay the excess on your policy and the cost of renewal premiums should not be affected by your claim.


Our services in detail

As we act independently of your insurer, it means that we can offer a level of service and support that is not restricted by the terms of your policy, so the services we provide are the same regardless of your type of cover.

The cost of the services we provide are recovered directly from the insurer of the at-fault driver on your behalf.

If we can help with your claim, we will provide the following services for you:

  • We provide a like-for-like replacement vehicle for you to use, typically within 3 hours of starting your claim

  • We will arrange for one of our approved accident repair centres to repair your vehicle

  • If you would like your vehicle repaired elsewhere, let us know and this will be organised for you instead

  • If you would like assistance with the recovery of costs for damaged property, we can put you in touch with the solicitors we work with who will be happy to help

  • If you have sustained an injury as a result of your accident, we can help you pursue a personal injury compensation claim should you wish to do so

  • Support and assistance with your claim is available 24/7


To find out more, simply call 0330 058 1704 and we will be happy to help, or alternatively complete the short form on the right hand side of this page and we will call you back.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury