Local Claims Management Company

Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.

Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

Car Call are an accident management company based in Hampshire with service coverage for the whole of mainland UK. We have a network of approved accident repair centres across the country that provide outstanding repairs for all our customers.

To find out how our independent non-fault claims assistance compares to a claim on your policy, call 02392 484 244 and we will be happy to help.

How our Accident Management works

We and our partners enable anyone who has had a non-fault accident to get the assistance they need – but without a claim on their insurance.

Making a non-fault accident claim on your car insurance policy will almost certainly mean you will have to pay your excess before you’re your insurer will authorise the repair of your vehicle.

We and our partners independently arrange your repairs, provide a comparable replacement vehicle and any legal assistance you may need.

So your own insurer does not deal with your claim, which means you do not have to pay the excess on your policy, you keep your no-claims bonus and the cost of your next premium is not affected by a claim on your policy.

Costs associated with our assistance are recovered directly from the at-fault driver’s insurance provider on your behalf.

We handle the whole process for you, with our service providing you with the following benefits:

  • You do not claim on your own insurance policy

  • You have no excess to pay

  • It should not affect your no-claims discount

  • You receive a comparable replacement vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • We arrange for the repairs to your vehicle to be carried out at one of our approved accident repair centres or at a repair centre of your own choice

  • The repairs to your vehicle are fully guaranteed

  • Our partner solicitors provide legal assistance with the recovery of expenses, lost earnings or claims for injury compensation

  • You receive 24/7 support and assistance with all aspects of your claim

To find out how you could benefit from our independent assistance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury