Looking for an Accident Management Company?



Looking for a great accident management company to use instead of a claim on your insurance?

Then look no further – we and our partners assist thousands of people every year to get their vehicles repaired, a suitable like-for-like replacement and legal assistance to resolve any accident related issues.

Like any sensible person you may want to do some research on Car Call to make sure we are as good as we say – good idea. In-fact we encourage it – because we are confident that you won’t find any ‘horror stories’ online about our service – anywhere.

To find how our service works and how it compares to a non-fault claim on your vehicle insurance, call 02392 484 244 and we will be happy to help.

Many people may be unaware that there is any alternative to making a claim on their insurance after an accident. This is of course true if you were responsible for the accident, but if you weren’t – then you have the option of avoiding a claim on your insurance by letting us deal with everything independently for you.

What's more, even if you choose not to use our services – our experienced advisors are happy to offer you guidance regarding the best way forward following your accident.


Why do people use our accident management instead of their insurance?

This decision is of course entirely up to you, but we and our customers believe that there are a number of significant advantages of pursuing your non-fault claim with us.

It’s quite simple really:

  • They don’t have to pay their excess

  • They don’t lose their no-claims bonus

  • Their insurance renewal costs are not affected

  • They get the type of replacement vehicle they need

  • Their replacement is typically delivered within 3 hours

  • They know they will get a decent repair

  • They know their legal issues will be resolved by our partner solicitors

  • They know the costs will be recovered from the at-fault driver’s insurer

  • We and our partners take care of everything



About - No excess to pay

Many people opt for a large excess on their policy as a way of reducing their annual insurance premiums. Unfortunately, your insurer will usually require you to initially pay the excess on your policy even if the accident was not your fault.

You may be able to claim back this amount at a later date, but why should you have to pay it at all?

Because we and our partners operate completely independently of all insurers – there is no claim made on your policy – so no excess to pay.


About – cost recovery

Our partner solicitors will recover the cost of the services you receive, directly from the at-fault driver’s insurance provider on your behalf.


About - your like-for-like replacement vehicle

Whatever type of vehicle you drive, we will endeavour to find a replacement vehicle that is as close to the type and engine size of your own.

We and our partners can provide a wide range of vehicles from MPVs to prestige sports cars, so you can be assured that you will receive the type of vehicle you need.


About – your no claims bonus

No claim on your policy means your no-claims bonus is not affected.


About – your vehicle repairs

Car Call has an established UK network of approved repair centres to carry out repairs to our customer's vehicles.

We are always happy with the service our accident repair centres provide, but if you would like the repairs carried out elsewhere, just let us know and we can arrange this for you.


About – your legal assistance

Our partner solicitors can help you with legal issues that may arise as a result of your accident.

These may include the recovery of expenses, lost earnings or the cost of damaged items.

If you have been injured and would like to pursue a compensation claim, they can also arrange this for you.


We manage your accident

Our experienced claims team will make all the arrangements for you.

You can contact us at any time to find out how your repairs are progressing.


To start using our service today, call 02392 484 244 and we will be happy to help.

To find out how our accident management service could benefit you, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury