Low cost vehicle recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you are looking for low cost vehicle recovery and you were not ‘at-fault’ for the accident, Car Call can arrange this for you today, with the cost of recovery paid for by the insurer of the at-fault driver.

Not only can we arrange for your car to be recovered from the roadside, but we can also manage your entire accident claim – as an alternative to a claim on your car insurance policy.

To get your car recovered and all your accident related issues resolved without an insurance claim, call 02392 484 244 and we will be happy to help.

Car Call and its partners helps thousands of people every year by arranging their vehicle recovery, accident repairs, like-for-like replacement hire-vehicles and legal assistance.

After all – if you were not the person who caused the accident, why should you pay your excess up-front and have to wait to claim it back? Or for that matter, lose your no-claims bonus followed by an increase in the cost of your insurance?


Well now you don’t have to…

Our accident assistance is not restricted by the terms of your insurance policy – because operate completely independently of all insurers.

The cost of the services we and our partners provide is recovered directly from the insurer of the person at-fault on your behalf.

Here is how we will help you: -

  • No claim is made on your insurance policy

  • There is no excess to pay

  • Your annual insurance will not increase because there is no claim made

  • We will deliver a like-for-like replacement hire-car for you to use

  • Your hire-car will be delivered typically within 3 hours of starting your claim

  • We arrange your repairs at one of our approved accident repair centres or alternatively at a garage of your own choice

  • Our partner solicitors provide legal assistance with the recovery of lost income, expenses and/or compensation for an injury

  • We provide 24/7 for help and advice with your claim



To start the recovery process now and your independent accident assistance claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury