Luxury car hire after an accident


If your luxury car has been damaged in an accident that was through no fault of your own, we can arrange all the assistance you need to resolve your accident issues – including the delivery of a comparable replacement for your prestige vehicle.



Not all insurers are able to supply you with a replacement vehicle that will meet the high standards you expect. Our hire partners can do this for you and have the vehicle delivered to you typically within 3 hours of starting your independent accident claim.

We provide an alternative to a claim on your insurance policy.

Your insurance policy may not only have limitations on the type of vehicle they provide, but the insurance claim will almost certainly involve you having to pay your excess and having to suffer an increase in the cost of your next insurance premium.

To find out more, call 02392 484 244 and we will be happy to help.


Why compromise on quality?

If you are used to the comfort and performance of a high-quality vehicle, why should you have to put up with anything less when it comes to your replacement?

We go out of our way to ensure our customers get the type of vehicle they are used to as a replacement to use during the repair of their own vehicle – no compromises.

If the accident you were involved in was not your fault, we can independently arrange the assistance you need.

Costs are recovered directly from the insurer of the at-fault driver on your behalf – so you get the service you deserve, without the penalties associated with a claim on an insurance policy.

You will not have to pay the excess on your policy and your renewal premium should not be affected as a result of your claim.


How it works

Your claims advisor will take the details of your accident and if you were not at-fault for the accident, organise your comparable replacement – this is delivered typically within 3 hours of starting your independent claim.

We will deliver a vehicle of a similar type and engine size to your own, so you will not be given a vehicle that is unsuitable for your needs.

The damage to your vehicle is assessed by an independent Automotive Engineer to determine the cost of the repair and make sure it does not exceed the value of your vehicle.

Your vehicle will then be booked into a manufacturer approved accident repair centre to be repaired to its pre-accident condition.

If you would like to use a particular repairer, just let us know and we will arrange it directly with them instead.


I have lost income due to the accident

Our legal partners specialise in all things relating to road accident claims.

Whether you are looking to recover lost income or would like compensation for an injury they can help you achieve the best possible outcome for your legal claim.

If you would like us to help with your accident claim, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury