Make a claim with AA Motorcycle Insurance


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have an AA Motorcycle Insurance policy, you would normally get in touch with their claims line following your accident. For independent advice and assistance with all motorcycle accident claims call 0330 058 1704 and we will be happy to help.


If you have just undergone the stress and discomfort of a motorcycle accident that was not your fault, having to find money to pay your excess and get the repair process started is the last thing you need. Unfortunately, even if you were not responsible for the accident, your insurer will almost certainly require you to pay your excess at the start of your claim. You should be able to recoup this at a later date, but why pay it in the first place when you don’t have to?


No excess to pay with our non-fault claims service

We first get a like-for-like replacement motorcycle delivered to you as soon as possible, we get your motorcycle recovered to an approved accident repair centre and then get the damage to your vehicle assessed by an independent engineer.

One of our approved repairers - or your chosen garage, will repair your motorcycle to its pre-accident condition. In addition to this, if you need assistance from the solicitors we work with with issues such as lost earnings or perhaps an injury claim, we can arrange this too.

Because we manage everything for you, it enables you to get on with your daily activities without disruption.

We simply recover the costs directly from the insurer of the driver responsible for your accident. This means that is not necessary to make a claim on your own policy.


Questions and answers about our service


Question Answer
Can I get a like-for-like replacement motorcycle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my motorcycle? Yes
Can I choose the repairing garage? Yes
Can you help with my compensation claim? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes


To find out if you qualify, simply call 0330 058 1704 and one of our UK based advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury