Make an injury compensation claim


If you have been injured as a result of someones careless or negligent driving you are entitled to seek compensation for those injuries. Call us on 02392 484 244 for advice and assistance with your car accident compensation claim.

We and our partners help thousands of people every year get the compensation they deserve after accidents involving all types of road vehicles.

An injury compensation settlement can not only provide you with money to compensate you for the discomfort you have suffered, but also help you get the best possible treatment for your injuries.


How is my compensation settlement amount decided?

Your compensation settlement amount is worked out by assessing how much your injury has affected you and what impact it is likely to have on future.

Specifically, the following factors will be considered when deciding your compensation settlement amount.

  • The degree of discomfort you suffered at the time of the accident

  • The type of injury you have

  • If your injury causes a permanent disability

  • Specialist treatments required to aid your recovery

  • Special medical aids or equipment costs

  • Assistive care costs

  • Whether you need special modifications to your home

  • Costs of vehicle adaptions or mobility aids

  • Loss of earnings due to your inability to work



Will it be a complicated process?

Our aim is to keep everything as simple and stress free for you.

There will of course be some documents to sign, but an advisor will visit your home to explain everything to you and help you complete any paperwork.

Your appointed solicitor will consider your personal circumstances in a sensitive and compassionate manner and look to achieve the best possible settlement for you.

You will kept informed at every stage of your claim and you are of course free to contact the solicitors we work with at any time if you have any queries.

If you would like us to help you with your injury compensation claim or other issues relating to your accident, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury