Motability road accident claims


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have had an accident in Motability or adapted vehicle you may have difficulty getting a suitable replacement car whilst yours is being repaired. Call us on 02392 484 244 for help and advice with your accident claim.

Disabled drivers can sometimes be at a disadvantage when it comes to the provision of replacement vehicles or courtesy cars. This is because many insurers do not provide suitably adapted vehicles as part of their cover.

We and our partners help thousands of people get the assistance they need following accidents that were not their fault. Because we act independently of your insurer, there is usually an alternative to a claim on your own insurance policy.

The key advantage of an independent road accident claim is that the services we provide are not subject to the limitations of your own car insurance policy.

This means that we can look to provide the type of adapted vehicle you need so you can stay mobile during the repair process.


How we help drivers with disabilities

If you have been involved in an accident, our service enables you to get on with your normal activities whilst We and our partners take care of your accident related issues.

We and our partners recover the costs associated with your accident claim directly from the insurer of the at fault driver on your behalf.

The benefits of our service include:

  • Almost certainly no excess to pay on your insurance policy

  • Your claim should not affect your renewal premium

  • We will look to provide you with a replacement vehicle which is adapted to suit your disability

  • Your vehicle will be delivered to you typically within 3 hours of starting your claim

  • We will arrange for your vehicle to be repaired at an approved accident repair centre or at a repairer of your own choice

  • If you had any mobility aids in your vehicle that were damaged in the accident, the solicitors we work with can look to recover the cost of the repair or replacement of these items

  • Should you have been injured in the accident, we can also look to pursue a claim for compensation



If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call, no association or affiliation to any particular insurer is intended, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury