Motability vehicle accident claims


Maintaining your independence with a replacement for your Motability vehicle following a road accident is crucial for most disabled people. Call us on 02392 484 244 for free advice and assistance with your accident claim.

We appreciate that many people rely on their vehicles for their normal everyday activities. However if you have a disability, getting a suitably adapted replacement vehicle or courtesy car after a road accident can often be difficult and sometimes impossible on a standard insurance policy.

If you have been involved in a road accident that was not your fault, we can look to provide you with the type of vehicle you need as part of an independent accident claim.

This means that you should not only get a suitably adapted hire vehicle to use, but we also take care of the repairs to your own vehicle and provide legal assistance as well if you need it.

If we handle your accident claim, you will almost certainly not need to make an insurance claim on your own policy.

In addition to this, you won't be making a claim on your policy so there is likely to be be no excess to pay and your renewal premium should not be affected.


How we can help with a Motability vehicle accident claim

Our service enables you to get the assistance you need regardless of the terms of your insurance policy.

We help people make accident claims involving all types of vehicles, so we are familiar with providing all types of vehicles for our customers, including specially adapted vehicles.

How you benefit from our service:

  • We will provide a suitable like-for-like replacement for your Motability vehicle

  • Your replacement vehicle will be delivered to you typically within 3 hours of starting your claim

  • Repairs will be arranged at an approved accident repair centre or at a specialist repair centre if required

  • If you were carrying mobility aids such as a wheelchair or walker at the time of the accident, the solicitors we work with can look to recover the cost of these items for you if they were also damaged

  • You receive 24 hour help and advice with your accident claim


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call, no association or affiliation to any particular insurer is intended, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury