Motorbike recovery and repair after a non-fault accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Car Call arranges independent help and assistance for motorbike and other road users following non-fault accidents. Our service provides them with an alternative to a claim on their insurance.

By making a non-fault claim on an insurance policy it is likely you will have to pay your excess before your motorbike is repaired and the cost of your future insurance could also increase.

Our assistance includes the recovery of your motorbike, the repairs, a replacement motorcycle and your legal assistance.

All costs and charges associated with your claim are recovered directly from the at-fault driver’s insurer - so there is no claim made on your motorcycle insurance policy.

If you have been involved in an accident that is not your fault, you are not obliged to use the services of your insurer in order to resolve with your accident claim. To find out more, call us on 02392 484 244 and we will be happy to help.

We act independently of all insurers and can get your motorbike recovered to an approved Accident Repair Centre and arrange your repairs for you. We also arrange legal assistance with the recovery of expenses or injury compensation as part of our service.


No claim is made on your insurance

Because there is no claim on your insurance policy, you have no excess to pay, your annual no-claims discount stays intact and your future insurance premiums should not be affected by your accident.

The costs associated with your assistance are recovered directly from the insurer of the at-fault driver on your behalf.

Car Call assists thousands of road users every year in this way.

In summary:

  • We will arrange the recovery of your motorbike to an approved Accident Repair Centre that is local to you, or to a repair centre you choose

  • We arrange a like-for-like replacement motorbike or possibly a car if you have a full licence - to use while your is repaired

  • Your replacement motorbike is delivered typically within 3 hours of accepting your claim

  • The repairs to your motorbike are fully guaranteed from any of our approved repairers

  • Our partner solicitors will deal with all your accident related issues, including lost earnings or claims for a personal injury

  • Costs are recovered directly from the insurance provider of the person responsible



To get your motorbike recovered now and start your independent assistance, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury