Motorcycle accident claims


If you have been involved in a motorcycle accident that was not your fault, there are many advantages to using our independent claims service instead of a claim on your own motorcycle insurance.

We provide help and assistance to thousands of people every year, enabling them to get all their accident issues resolved without an insurance claim.

If you have any questions regarding a motorcycle accident, call us now on 02392 484 244 and we will be happy to answer your queries.


Why use us?

Motorcycle riders are particularly vulnerable road users, regardless of the skill and road awareness of their riders.

We help you by arranging your repairs, your legal assistance and your replacement transport in the event of a non-fault accident.

On completion of your claim we and our partners recover the costs directly from the at-fault driver’s insurer on your behalf.

If you make a claim on your insurance policy:

  • You will almost certainly have to pay your excess up-front before your motorcycle is repaired

  • You are likely to lose your no-claims discount for the year

  • Your next insurance premium will probably increase as a result of your non-fault insurance claim



Our service

We will report your accident to your own insurer “for information purposes only” so that you comply with the terms of your insurance and to ensure they do not activate a claim on your policy.

Your claims advisor will then arrange the following services for you:

  • Repairs to your motorcycle at a repair centre we find for you or one you specify yourself

  • A replacement motorcycle or (if you have a full driving licence) a hire car for you to use whilst your motorcycle is off the road and/or being repaired

  • Legal assistance with any accident related issues such as loss of earnings, damaged clothing/equipment or compensation for any injuries you may have sustained in the accident



If you would like your motorcycle accident resolved without a claim on your insurance, call us on 02392 484 244 and we will be happy to help

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury