Motorcycle accident recovery


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



If you need your motorcycle recovered after an accident and your entire accident claim resolved without a claim on your insurance, call us now on 02392 484 244 and we will be happy to help.

Our independent accident assistance is used by thousands of road users every year.

We arrange and manage your assistance and recover the costs directly from the at-fault drivers insurer.


How to keep non-fault claims off your insurance

If you make a non-fault accident claim on your motorcycle insurance, it is likely that:

  • You will have to pay the excess on your policy straight away and then get it refunded later

  • Your next motorcycle insurance will probably increase because the claim

  • You will lose your ‘no-claims’ discount

  • You may not be offered a replacement bike when yours is repaired



Our independent assistance enables you to get your motorcycle repaired, a like-for-like replacement motorcycle and legal assistance (from our partner solicitors) with the recovery of costs for damaged clothing or equipment and/or help with an injury claim.

No insurance claim means you do not have to pay your excess, lose your no-claims bonus or have an increase in your next insurance premium because of the accident.


How we work

Our claims team will make all the arrangements to ensure every aspect of your accident is resolved as quickly and efficiently as possible.

We and our partners provide assistance with all of the following: -

  • The recovery of costs of specialist clothing and equipment

  • Assessment of the damage to your bike by an independent automotive engineer

  • Repairs for your motorcycle at an approved repairer or at a bike repairer of your choice

  • You are provided with a like-for-like replacement motorcycle or possibly a car if you have a full licence

  • Assistance with the recovery of lost earnings

  • Assistance with injury compensation claims

  • Recovery of the current value of your motorcycle, if it is not economical to repair



If you would like to find out more, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury