NFU Insurance car claim?


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



Get free independent alternative advice by calling Car Call today on the number above and compare our services to that of your insurance company after an accident.

If you have been involved in an accident that was not your fault and you are looking to make a car claim on your NFU Car Insurance policy, you should also consider the benefits of making your accident claim independently of your insurer.

You can get the repairs to your car and a replacement hire-car by using independent accident assistance from Car Call and its partners.

Our accident assistance is used by thousands of drivers every year as a cost-effective alternative to a claim on their own insurance.

How? Well, because you don’t claim on your insurance policy you don’t have any excess to pay, your no-claims bonus is not affected, and the cost of your next insurance renewal should not increase because of your accident.

To find about our alternative non-fault claims assistance and how it compares to a claim on any car insurance policy, call 0330 058 1704 and we will be happy to help.

Anyone who has been involved in a road traffic accident that was not their fault should always consider the benefits of making their accident claim independently of their insurer as an alternative to any non-fault policy claim.

A non-fault claim on your own car insurance almost certainly means payment of your excess before repairs are even started on your car.

Car Call and its partners provide independent motor claims assistance to any driver involved a non-fault collision with another vehicle.

We organise your car repairs, replacement car-hire and legal assistance with all your accident related issues.

On completion of your vehicle repairs, our partner solicitors will recover the costs directly from the at-fault driver’s insurer.

Get the following assistance without a claim on any car insurance policy:

  • A like-for-like replacement vehicle for you to use when yours is off the road or in for repair

  • Repairs for your vehicle at an approved local accident repair centre, or a repair centre of your own choice

  • Assistance with any legal issues from our partner solicitors

  • Expert help and advice from our experienced UK based claims team



To find how we can help you following your accident, just call us on 0330 058 1704 or send us your contact details using the form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury