Nationwide road accident assistance and repairs


Our nationwide accident assistance service enables UK drivers to be provided with the services that they need to minimise the personal and financial consequences of a road traffic collision that was not their fault.

To get your vehicle recovered now, call 02392 484 244 and we can arrange for your vehicle to be recovered to one of our nationwide network of accident repair centres.


Why not just call my insurer?

We all know that having a large excess on your car insurance can cut the cost of your insurance. However even a non-fault claim on your policy will almost certainly mean you have to pay the excess before your vehicle repairs can be started.

This amount may be recoverable at a later date, but it could mean you have to initially find a large sum of money just to start the claims process.

Also insurers do not usually differentiate between fault and non-fault claims when it comes to the cost at renewal. Consequently, your next renewal premium will almost certainly increase as a result of a non-fault claim on your car insurance.


How we independently help victims of non-fault accidents

Every year We and our partners help thousands of motorists resolve their accident issues, enabling them to get on with their normal daily activities with the minimum of disruption.

Your vehicle will be repaired; you receive a quality like-for-like replacement for your damaged vehicle and legal assistance if you need it.

We then recover the costs of the services we provide directly from the at-fault drivers insurer on your behalf.

Our service at a glance: -

  • We and our partners provide you with a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • The replacement vehicle can be delivered to your home or place of work, typically within 3 hours of your claim being accepted

  • Your vehicle will be repaired at one of our approved accident repair centres or at a repair centre of your choice

  • We can arrange legal assistance with issues such as lost earnings, expenses or claims for personal injury

  • You can contact us at any time to find out how things are going or for further advice about your claim

To find out more, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury