Motorbike accident repairs - without a claim on your insurance


Some people still believe that their insurer has to sort out the consequences of a road accident, regardless of who was at-fault. This is of course - not the case.

If you were not responsible for your accident, we can deal with your accident claim independently of your insurer.


A claim on your insurance means an increase in your insurance…

It doesn’t matter if you were at-fault or not at-fault, your insurer is likely to increase the cost of your insurance - every time you make a claim.

Car Call and its partners provide a specialised service for customers who have been involved in roadin road traffic accidents that were not their fault.

We and our partners recover the costs associated with your accident directly from the at-fault party's insurers on your behalf.

We believe that this not only allows us to offer you a top quality service but it also enables you to save money by not having to pay any excess charges or lose your no-claims bonus as a consequence of your claim.


How we can help you

If you have had an accident that was not your fault, we will arrange the following services for you: -

  • A like-for-like replacement hire motorcycle for you to use while yours is being repaired

  • Provided you have a full driving licence, we may be able to offer you a replacement car as an alternative

  • Your replacement vehicle will be delivered to your home or place of work, typically within 3 hours of starting your claim

  • We will arrange for your vehicle to be repaired at one of our quality approved accident repair centres or at a repairer of your choice

  • The solicitors we work with can help you recover loss of earnings or look to pursue a claim for injury compensation on your behalf




Don't I have to tell my insurer?

Your insurer will be notified that the accident occurred and they will make a note on your file for information purposes only. As they won’t be assisting with your claim, it will not affect your no-claims bonus.

Please call us on 02392 484 244 and an advisor will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury