No fault Taxi Claim?


Car Call and its partners provide nationwide non-fault accident assistance to the Private Hire and Hackney Carriage Taxi cab industry, no matter where you are based, we can organise a quality accident repair to your vehicle and deliver a plated replacement Taxi to you, typically within 3 hours of starting your claim.


Taxi fleet operator or owner driver business – it makes no difference

If you operate a fleet of Taxi’s or you run a one-person operation, your insurer is likely to be to increase the cost of your insurance - every time you make a claim on your policy.

Our non-fault claims management service enables you to ‘filter out’ those non-fault claims and minimise your future insurance costs.

In the event of a no-fault accident, we will deliver a fully equipped/plated replacement Taxi to you and arrange a quality accident repair to your vehicle.

Our UK based claims team are available 24 hours a day to deal with your accident claims.

Of course, not claiming on your Taxi insurance has other benefits as well - you have no excess to pay!


What about your service costs?

we and our partners recover of the costs associated with your accident, including ours - directly from the at-fault driver’s insurer.


Will I get a replacement Taxi that is similar to my own?

We and our partners provide you with a plated/equipped taxi typically within 3 hours of starting your claim and it will be matched as closely as possible to the make and model of your own.

Your Taxi repairs are then carried out at one of our UK network of approved accident repair centres.


Can you report fault claims?

Yes, we and our partners can provide a fault claims reporting service for all our clients.

If a driver has been injured, we can also arrange legal assistance to start a claim for injury compensation and if they are unable to work due to injury, we can also help them recover their lost earnings.

Start saving your Taxi business precious time and money and call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury