No-fault accident hire cars


If you have had a no-fault accident or in-fact any accident, one the most important features of a claim on your car insurance is to be provided with a replacement vehicle.

Not everyone can afford the optional extra of a hire-car on their car insurance policy. Basic car insurance sometimes comes with a ‘courtesy car’, which is usually an old hatchback provided by the garage which – if your lucky, might be available for you to use when your car is in for repair.

Here at Car Call we don’t think anyone should have to put up with that.

In fact we don’t think anyone should have to put up with having to pay their excess or having the cost of their car insurance go up due to a no-fault claim either!


The smarter way to make a no-fault claim

If you were not responsible for the accident you were involved in, our independent no-fault claims service is a cost-effective alternative to a claim on your insurance that thousands of motorists take advantage of every year.

The cost of the assistance we provide is recovered directly from the at-fault drivers insurer on your behalf and you do not make a claim on your car insurance policy.


You get a like-for-like replacement hire-car

Should the damage to your car be sufficient to make it un-roadworthy, you could find yourself without transport for a period of time. We and our partners can provide a quality like-for-like replacement hire-car to use whilst yours is off the road and/or being repaired.

If your vehicle is considered to be a total loss (a write-off) you can even use your replacement vehicle for up to 7 days following the receipt of your settlement cheque.


Your vehicle is repaired

If your car needs to be repaired, we will arrange for the repairs to be carried out at one of our network of approved accident repair centres.

Should you have a particular garage in mind, or wish to use a manufacturer approved repairer, we can arrange this for you too.


We also arrange legal advice and assistance

If you have any accident related legal issues such as the recovery of lost earnings, uninsured losses or claims for compensation, the solicitors we work with will be happy to help.

To find out how we can help with your no-fault claim, call 02392 484 244 and we will be happy to help.


Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury