Non-fault Uber Taxi accident assistance


If you are the operator of an Uber Taxi - or in fact any private hire Taxi, a road traffic accident can put your vehicle out of action and seriously affect your income.

Car Call and our partners can provide independent accident assistance to any driver who has been involved in an accident that was not their fault.

Our service enables you to get a plated replacement Taxi cab delivered to you, typically on the same day whilst we arrange accident repairs for your own vehicle, without you having to make a claim on your own vehicle insurance policy.


How independent accident assistance benefits you

We provide assistance to thousands of drivers every year. They choose our service because it keeps claims off their policy so that:

  • They do not lose their no-claims bonus

  • There is no excess to pay

  • The cost of your insurance should not increase because of your accident


In addition to this, as a Taxi driver, you will need a like-for-like replacement for your Taxi as of a ‘standard’ hire vehicle may not be suitable as an Uber Taxi vehicle.

As part of our service, we provide our Uber Taxi customers with like-for-like plated private hire Taxis to use while we arrange the repair of your own vehicle.


We and our partners recover your accident assistance costs

We arrange your repairs, replacement Taxi and legal assistance for you.

We also notify your insurer ‘for information purposes only’ so that you comply with the terms of your Taxi insurance policy and so that a claim is not made on your insurance.

When you are happy with your repair, we and our partners recover the costs from the at-fault driver’s insurer on your behalf.


Legal assistance

We can arrange legal assistance to pursue a claim for injury compensation if appropriate and can also recover lost earnings and costs of personal property that may have been damaged/destroyed by the accident.

To find out how our service can benefit your Taxi operation, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury