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Motor Accident?

Non-fault claim on my policy?


Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

In the UK, if you have had an accident due to someone else’s careless driving, you are entitled to have all reasonable expenses, including repairs to car and a replacement hire-car, recovered from the insurer of the person responsible.

Your insurer should do this for you. However it also typically means you will have to pay the excess on your policy, lose your no-claims bonus and almost certainly incur an increase in the cost of your next insurance premium.

Car Call UK and its partners provide independent alternative accident assistance to thousands of people every year. This is different to a claim on your policy because we resolve the consequences of your accident without a claim on your policy.

So, there is no excess to pay, you don’t lose your no-claims bonus and the cost of your next premium should not be affected at all. We recover the cost of your assistance directly from the insurer of the person responsible.

To find out how our accident assistance compares to a claim on your insurance policy, call 02392 484 244 to find out more.


But don’t I have to claim on my car insurance?

You do not have to make a claim on your insurance if you were not at-fault for the accident – it’s up to you.

You notify your insurer that the accident has occurred, but it will be noted purely for information purposes only, so no claim on your policy is made.

We will then deal with your accident claim in much the same way as your insurer, except we are not bound by the limitations of your particular insurance policy.


Do you provide the same services as an insurer?

We provide the same comprehensive range of services to all our customers – regardless of the type of insurance cover you have.

How we and our partners help after your accident: -

  • You will receive a like-for-like replacement for your damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • The damage to your car is inspected by an independent automotive engineer

  • Your vehicle can either be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • The repairs to your car are fully guaranteed

  • Our partner solicitors will provide legal assistance with accident related issues such as the recovery of expenses, lost earnings or claims for a personal injury

  • A 24/7 help line with experienced and friendly UK based advisors



If you have had an accident that was not your fault, call us now on 02392 484 244 for free help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call UK and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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