Owner Driver Taxi Accident Claims


As the owner and operator of your own Taxi, ensuring your vehicle stays operational at all times is your number one priority.

We appreciate this. This why we can typically get our Taxi Customers a replacement plated Taxi delivered to them – on the same day.

If you were not responsible for the accident, our independent accident assistance service enables you to carry on working while we and our partners take care of your vehicle repairs and resolve any legal issues such as the recovery of lost earnings and other un-insured losses.


Why not make a non-fault claim on my Taxi Insurance?

As you are probably aware, a claim to your taxi insurance will probably increase the cost of your insurance the next time its renewed.

When we independently look after your accident claim, there is an alternative to a claim on your own insurance policy. So the accident does not get added to your processed claims history and should not affect your next premium.

Another disadvantage of an insurance claim is that it is likely that you will have to pay your excess before your vehicle is repaired, then have to wait weeks or months before you get your money back.


Same day replacement Taxi delivery

As a Taxi operator, the right type of replacement vehicle is vital. We aim to provide a suitable plated and equipped Taxi of a similar make and model to your own, typically on the same day that you start your claim with us.


Our service provides an alternative to a claim on your own insurance

Your personal claims advisor will arrange your replacement Taxi, organise your repairs and also notify your own insurance provider for ‘Information purposes only’ so your insurer does not deal with your claim and your premiums should not be affected.

When you are happy with your repair, we and our partners recover the costs from the at-fault driver’s insurer on your behalf.


Do you deal with personal injuries?

We can arrange legal assistance to pursue a claim for injury compensation if appropriate.

Also if you are unable to work due to the injury, your lost earnings can be recovered.

To find out how our service can benefit your Taxi operation, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury