Owner driver taxi Accident Management


If you need the reassurance of an Accident Management solution that delivers independent assistance for all your non-fault accidents, then continue reading!

If you run a small or even a single vehicle Taxi operation, you not only can’t afford to be without your vehicle for any length of time, but you also need to keep your non-fault accident claims away from your insurer to avoid the inevitable increase in your next insurance bill.

Our Accident Management service gives you the peace of mind of having readily available replacement plated taxi’s and a managed repair service that allows you to continue servicing your customers by providing a replacement plated and equipped Taxi to you on the same day you call us for assistance.


The benefits are clear

Even if you can afford the best Taxi insurance policy in the world, your insurer is still likely to increase in the annual cost of your insurance if you make non-fault claims on your policy.

We can typically get a replacement plated/equipped Private Hire Taxi delivered on the same day that you report your accident claim to us. Your insurer may not be able to achieve this, they are also unlikely to be able to supply a similar vehicle to your own that is plated for Public/Private hire use (as appropriate) and with right kit installed.

The damage to your own vehicle will be inspected by an independent Automotive Engineer and then it will be booked into an approved accident repair centre for repair.

This of course removes the need to make a claim on your own policy completely.

When your claim is complete and you are happy with your repairs, we will recover the costs associated with your accident directly from the insurer of the person at-fault on your behalf.


Everything you are likely to need

We provide and manage a comprehensive range of services that allow you to continue to work, whilst we sort out your repairs:

  • Plated taxi replacement for all your non-fault accidents, typically within 3 hours

  • We can deliver a wide variety of Taxi vehicle types

  • Full uninsured loss recovery

  • Guaranteed vehicle repairs at one our network of approved Accident Repair Centres

  • Legal assistance is arranged for the recovery of lost earnings, equipment or claims for compensation

  • Minimise disruption to your business

  • Full credit repair and credit hire facilities



Find out how Owner Driver Taxi operators benefit from Car Call’s exceptional Accident Management, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury