Plated taxi hire after no-fault accident?


If your Taxi has been damaged in an accident, you may need a plated hire-taxi to continue your business whilst yours is repaired.

Car Call have been helping Taxi drivers for over 10 years now.

We specialise in not only getting exactly the type of replacement vehicles that they need, we also provide a complete accident management service, enabling them to get their repairs resolved as well, but without a costly non-fault claim on their insurance.


Why not claim on my Taxi Insurance?

Insurance cover is a significant overhead for any Taxi business, and keeping the number of claims on your Taxi insurance to the minimum is the best way to ensure your annual premiums stay at a manageable level.

Our Taxi accident assistance service is designed to provide you with everything you need to resolve your accident independently of your insurer.

So, you get your vehicle repaired, a suitable replacement and legal assistance, and you do not make a claim on your insurance.

This means you have no excess to pay and your annual insurance costs should not be affected at all.


What does your service cost me?

When your independent assistance claim is complete, we will recover the costs and charges directly from the insurer of the person responsible for the accident.


Sounds good, do you do anything else?

We don’t operate huge call centres for a start. When you get through to us, you will speak to an experienced advisor who will personally deal with your claim from start to finish.

In addition to great our great customer service, our Taxi accident assistance also provides the following benefits:

  • An alternative to a claim on your own Taxi insurance, we handle everything for you

  • The cost of your future insurance should not increase as a result of accident

  • You will have no excess to pay

  • We can report fault accident claims to your insurer as well, to save you time

  • We will deliver a plated like-for-like replacement Taxi if yours is un-roadworthy and/or being repaired

  • The replacement Taxi is delivered typically within 3 hours of accepting your claim

  • We will arrange the repairs to your Taxi at one of our approved accident repair centres or at one you choose yourself

  • Legal assistance can be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • We provide 24/7 assistance for all your claim queries



To get your entire accident resolved, including a replacement Taxi, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury