Prestige and performance courtesy cars after a non-fault accident




If you drive a modest hatchback or saloon car, then you might accept a similar vehicle as a replacement/courtesy car from your insurer following a non-fault accident. However, if you drive a prestige/performance car and you are offered a relatively inferior vehicle as a replacement – this is obviously unacceptable.



Car Call and its partners provides drivers all drivers the opportunity to get a genuine comparable replacement for the vehicles they drive. So even if you drive a high value prestige or performance vehicle, we will only provide you a replacement that is of a similar calibre - or better, than your own.

For independent advice and assistance with all non-fault car accident claims call 02392 484 244 and we will be happy to help.

We independently help thousands of drivers every year resolve their road accident related issues.

Typically if you were responsible for a road accident, your insurer would deal with your accident claim.

If however the accident was caused by someone else's careless driving, we and our partners can provide a comprehensive assistance package that is completely independent of any insurer.

If we can help you with your accident claim, it means that you do not have to claim on your own car insurance policy. We provide all the services you need to get you back on the road as quickly as possible and recover the costs directly from the at-fault driver's insurer on your behalf.


How we help you after your accident

Because we are not restricted by the small print of your insurance policy, we are able to offer the same high standard of service to all our customers.

Any or all of the following are available to users of our service: -

  • We provide a genuine comparable replacement for your vehicle, even if it is a high value performance/prestige vehicle

  • Your replacement vehicle can be delivered to your home or place of work, typically within 3 hours (if your vehicle is un-drivable) of accepting your claim

  • Your own vehicle will be repaired at either one of our manufacturer approved accident repair centres or at a repair centre of your own choice

  • Your vehicle repairs are fully guaranteed and only genuine branded parts are used

  • Legal assistance with accident related issues such as the recovery of un-insured losses or claims for compensation

  • You receive 24/7 support with all aspects of your accident claim



To find out how you can make an independent accident claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury