Private Hire Vehicle Replacement Services


If you operate a Private Hire vehicle such as a Taxi or Minibus, getting a suitable replacement if yours is damaged in an accident is vital in order service your customers.

Car Call and our partners can provide plated replacement vehicles of all types in the event of a non-fault traffic accident and typically deliver them on the same day. This enables you to continue working with the minimum of disruption to your business.

Our service enables any Private Hire operator to get a like-for-like replacement plated and equipped vehicle to use while we arrange the repairs to your own vehicle and provide legal assistance to the driver to recover lost earnings or pursue an injury claim.

Thousands of drivers every year use our independent claims service to avoid potentially costly claims on their own insurance because we and our partners recover accident related costs directly from the at-fault driver’s insurer.


Will I get a suitable replacement vehicle for my business?

We have access to a wide range of replacement vehicles for our customers, including Private Hire vehicles which are plated, equipped and ready to use.

We will do our very best to deliver a vehicle that matches your own in terms the make model and engine size.

Most of our vehicles are less than 6 months old and we can usually deliver your replacement on the day you start your non-fault claim with us.


Can I get my vehicle repaired at an accident repair centre I have used before?

Yes of course. We can actually provide a full credit repair service utilising our UK network of approved accident repair centres, but if you wish to use your preferred repairer then just let our claims advisor know and we will make the necessary arrangements.


The benefits of our independent claims service

Our accident assistance service has many benefits to our customers in addition to the prompt delivery of your replacement Private Hire vehicle.

  • An alternative to a claim on your own Private Hire vehicle insurance, we handle everything for you

  • Your insurance premiums should not increase as a result of your non-fault accident

  • You will have no excess to pay

  • We will report your accident to your insurer for ‘information purposes only’ so they do not activate a claim on your policy

  • We will supply a suitable like-for-like replacement Private Hire vehicle if yours is un-roadworthy and/or being repaired

  • Your replacement is delivered typically on the same day as we receive your claim

  • We arrange guaranteed repairs for your vehicle at an approved accident repair centre or one you specify

  • Legal assistance will be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • Help is available 24/7 for all your claim queries



To find out more about our Private Hire accident assistance solutions, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury