Private hire Taxi insurance


If you are looking for a good insurance policy for your Private Hire Taxi, you would expect your repairs to be arranged promptly, a replacement plated and equipped Taxi delivered on the same day so that you can continue working and legal assistance at no extra cost.

Finding an insurance policy with these features to handle all your fault claims may not be easy, but finding an independent accident assistance provider is – and you have just found them!

Car Call have been independent accident assistance providers to the Taxi industry and beyond, for over a decade.

Taxi operators of all types come to us because they know we will deliver great service and they know we will deliver our replacement plated Taxis on the same day we receive their claim.


Excellent Accident Assistance and without a claim on your Taxi Insurance

Our customers appreciate that there is no point in making non-fault accident claims on your Taxi insurance, if they don’t deliver the service you expect and also you end up paying more to insure your vehicle.

With our non-fault claims assistance, you get quality service, you get quality accident repairs, you get the right type plated taxi replacement and you get it quickly.

there is an alternative to a claim on your Taxi insurance or pay any excess and there is no need to pay us anything for our service either!

We simply organise and manage the services you need and recover the costs directly from the at-fault driver’s insurer on your behalf.

How our service benefits your business.

  • No need to claim on your Private Hire Taxi insurance policy

  • The cost of your insurance should not increase

  • No excess pay

  • All costs and charges are recovered directly from the at-fault driver’s insurer

  • We supply you with a like-for-like replacement plated Private Hire Taxi while yours is repaired

  • We deliver your replacement Taxi typically on the same day

  • We and our partners organise the repairs to your Taxi at an approved accident repair centre – or the one you specify

  • We arrange legal assistance to recover lost earnings and pursue claims for injury compensation

  • Guaranteed phone assistance 24/7



If you are looking for a replacement Private Hire Taxi delivered today after a non-fault accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury