Public Hire Taxi insurance


Whether you operate a fleet of Public Hire Taxi’s or just a single vehicle business, you need to have the reassurance of good insurance cover.

Good insurance cover means you get your vehicles repaired at a decent accident repair centre and you get suitable replacement plated and equipped Taxis delivered quickly in order to keep your drivers working while yours is repaired.

This is fine for fault accidents, but for non-fault accidents you need the assistance of a specialist Accident Management provider like Car Call so you avoid the extra cost of these claims being dealt with by your insurer.


Reduce the cost of your annual Taxi insurance – let us resolve your non-fault claims for your business

Keeping your overheads down is vital to any business. That’s why it makes sense to separate your non-fault claims from your fault claims, so you can keep your annual insurance costs to the minimum.

No one wants to have an excess on their insurance, but sometimes it’s necessary. By using our independent claims assistance, you will obviously not need to pay this as you are not making an insurance claim.


Where will our Taxis be repaired?

Your taxi repairs are carried out at one of our approved local accident repair centres or at a repair centre you can choose yourself.

Your Taxi will be returned to you – only when you are happy with the repairs they have made.


We and our partners take care of everything – so you can continue working

Once you have your replacement Taxi, we will deal with everything else.

Why thousands of drivers use our service every year: -

  • There’s no claim on your Taxi insurance policy

  • There’s no excess to pay

  • There should be no increase in the cost of your insurance due to your accident

  • We report your claim to your insurer ‘for information purposes only’ so they do not process your claim

  • All costs and charges are recovered directly from the at-fault driver’s insurer for you

  • We supply you with a like-for-like replacement plated and equipped Public Hire Taxi

  • We can supply ‘Black Cab’ style Taxi’s as required

  • Your replacement taxi is delivered typically on the same day as you notify us of your claim

  • Repairs to your vehicle are arranged at an approved accident repair centre or one you choose

  • Legal help and assistance with un-insured losses and injury claims is included with our service



If you have had a non-fault accident in your Public Hire Taxi and need a suitable replacement today, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury