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Motor Accident?

Public Hire Vehicle Replacement Services


If you operate a ‘Public Hire’ vehicle such as a Hackney Carriage or ‘black cab’, you need a specialist replacement hire vehicle service that can provide you with a temporary replacement plated and equipped vehicle that allows you to continue working if yours is off-the-road and being repaired.

Car Call UK has been providing independent accident assistance to both public and private hire Taxi drivers for over a decade.

We have enabled thousands of Taxi operators to ‘bridge the gap’ in their operation when a vehicle is in for repair after a non-fault accident.

We not only strive to get you exactly the type of Taxi vehicle you need – but we typically can deliver it on the same day you reported the accident to us.


Avoid the extra cost of a non-fault claim on your Taxi insurance

A non-fault claim on your insurance policy will almost certainly cause the cost of your insurance to increase – that’s not good.

You will probably have to pay your insurance excess up-front in order for your repairs to be carried out – that’s not good either.

When we independently manage your repairs and vehicle-hire for you, you do not have to make a claim on your insurance.

We and our partners recover the costs and charges associated with your accident directly from the insurer of the person responsible.


Is my Taxi repaired at a decent local garage?

Absolutely. Repairs to your taxi are carried out at an approved local accident repair centre or at a repair centre of your own choice.

Your Taxi will be returned to you – only when you are happy with the repairs they have made.


We manage the entire process for you – so you can get on with your work

We and our partners take care of everything for you, but you can always contact us 24 hours a day, 7 days a week to find out how things are going – it’s not a problem.

Using our service for all your non-fault claims, just makes sense – here’s why: -

  • There’s an alternative to a claim on your Taxi insurance policy

  • There’s no excess to pay

  • There should be no increase in the cost of your insurance due to your accident

  • All costs and charges are recovered directly from the at-fault driver’s insurer for you

  • We supply you with a like-for-like replacement plated and equipped Private Hire Taxi

  • Your replacement taxi is delivered typically on the same day as you start your claim

  • We and our partners organise the repairs to your vehicle at an approved accident repair centre or one you choose

  • Legal help and assistance with un-insured losses and injury claims is included with our service



If you have had a non-fault accident in your Private Hire Taxi and need a suitable replacement, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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