Public Hire Vehicle Replacement Services


If you operate a ‘Public Hire’ vehicle such as a Hackney Carriage or ‘black cab’, you need a specialist replacement hire vehicle service that can provide you with a temporary replacement plated and equipped vehicle that allows you to continue working if yours is off-the-road and being repaired.

Car Call has been providing independent accident assistance to both public and private hire Taxi drivers for over a decade.

We have enabled thousands of Taxi operators to ‘bridge the gap’ in their operation when a vehicle is in for repair after a non-fault accident.

We not only strive to get you exactly the type of Taxi vehicle you need – but we typically can deliver it on the same day you reported the accident to us.


Avoid the extra cost of a non-fault claim on your Taxi insurance

A non-fault claim on your insurance policy will almost certainly cause the cost of your insurance to increase – that’s not good.

You will probably have to pay your insurance excess up-front in order for your repairs to be carried out – that’s not good either.

When we independently manage your repairs and vehicle-hire for you, you do not have to make a claim on your insurance.

We and our partners recover the costs and charges associated with your accident directly from the insurer of the person responsible.


Is my Taxi repaired at a decent local garage?

Absolutely. Repairs to your taxi are carried out at an approved local accident repair centre or at a repair centre of your own choice.

Your Taxi will be returned to you – only when you are happy with the repairs they have made.


We manage the entire process for you – so you can get on with your work

We and our partners take care of everything for you, but you can always contact us 24 hours a day, 7 days a week to find out how things are going – it’s not a problem.

Using our service for all your non-fault claims, just makes sense – here’s why: -

  • There’s an alternative to a claim on your Taxi insurance policy

  • There’s no excess to pay

  • There should be no increase in the cost of your insurance due to your accident

  • All costs and charges are recovered directly from the at-fault driver’s insurer for you

  • We supply you with a like-for-like replacement plated and equipped Private Hire Taxi

  • Your replacement taxi is delivered typically on the same day as you start your claim

  • We and our partners organise the repairs to your vehicle at an approved accident repair centre or one you choose

  • Legal help and assistance with un-insured losses and injury claims is included with our service



If you have had a non-fault accident in your Private Hire Taxi and need a suitable replacement, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury