Recover and Repair your car after an accident, without a claim on your insurance


If you have just been involved in a collision that was not your fault, we can organise all the assistance you need without you having to make a claim on your car insurance and pay your excess.

Call 02392 484 244 to arrange your vehicle recovery now and start your non-fault claim.

We will recover your vehicle to one of our quality approved accident repair centres in your area, where an independent automotive engineer will assess the damage to your vehicle and prepare a repair estimate.

We have a network of quality approved repair centres across the country, capable of dealing with repairs on all types of vehicles.

Your vehicle will be repaired back to its pre-accident condition, to manufacturer specifications and only using genuine parts.

Because we arrange so many car accident repairs for our customers, it puts us in the unique position knowing and working with some of the best accident repair centres in the country.


Will I get a courtesy car?

Actually, we will do better than that.

All our customers get a like-for-like replacement hire-car to use whilst theirs is being repaired. Your replacement is delivered to your home or place of work, typically within 3 hours of starting your non-fault accident claim.


Why avoid a claim on your policy?

With the increasing cost of motor insurance, it's not surprising that many people choose to have a high level of excess on their insurance policy to keep their costs down.

However, even if you are the best driver in the world you will still have to pay your excess if someone runs into you. Also, if your insurer 'processes' the claim, you will also lose your no-claims discount for that year, and so up go your premiums.

We and our partners offer drivers involved in non-fault accidents a comprehensive range of accident services, and because we and our partners recover the costs associated with your accident claim directly from the at-fault driver’s insurer.


accident aftercare

The following services will be provided for you following your accident: -

  • Comprehensive management of your accident claim

  • No excess to pay or reductions in your no-claims bonus

  • Quality car body repairs from one of our approved accident repair centres

  • A like-for-like replacement hire vehicle for you to use while yours is being repaired

  • Assistance from the solicitors we work with for any financial losses or the settlement of personal injury compensation claims



At Car Call we and our partners deal with thousands of road traffic accidents every year and our advisors have a wealth of experience dealing with all types of road accident claims.

To find out more about any of our services, simply call us on 02392 484 244 and we will be happy to help. Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury