Recovery following an accident


Car Call have a network of approved independent recovery operators and accident repair centres across the UK.

If you have been involved in a road traffic accident that was not your fault we and our partners can not only recover your vehicle, we can independently manage the resolution of your entire accident claim.

We will arrange your repairs, a replacement hire-car and any legal assistance too.

There is no need to make a claim on your car insurance policy as we will recover the costs associated with our assistance directly from the insurance provider of the at-fault driver on your behalf.

To get your car recovered now and get the accident assistance you need without a claim on your insurance, call 02392 484 244 and we will be happy to help.


The benefits of our independent accident assistance

Thousands of drivers every year use our alternative accident assistance.

Why? – avoiding a non-fault claim on your car insurance policy means no excess to pay, no loss of your no-claims bonus and the cost of your policy at renewal is not affected.

We and our partners can also provide services that may not be available to you if, for example – you don’t have a like-for-like replacement hire-car on your policy.

The cost of our assistance is recovered directly from the at-fault driver’s insurer on your behalf.

How we help: -

  • We arrange the recovery of your damaged vehicle to an approved accident repair centre

  • The damage will be assessed by an independent automotive engineer

  • Repairs are carried out at an approved repairer or at a repairer you choose

  • Our partners will deliver a like-for-like replacement hire-car

  • Our partner solicitors will deal with all your accident related legal issues

  • Help is available 24/7 from our UK based claims team



To find out how an independent accident claim can benefit you, please call on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury