Replacement Executive and Prestige Taxi vehicles after an accident


If you operate a specialist Taxi business that uses Executive or Prestige vehicles, you need the same type of plated Taxi vehicle as your replacement during an accident repair. Your insurer may not be able to achieve this.

Car Call and our partners helps thousands of drivers get suitable replacement vehicles every year.

If your vehicle has been damaged and is un-driveable after a non-fault road accident, we and our partners can provide the type of replacement vehicle you need, as well as sort out the repairs to your own vehicle.

there is an alternative to a claim on your own insurance policy, because we will recover the costs and charges directly from the at-fault driver’s insurer on your behalf.


How we resolve your Prestige/Executive vehicle accident

We will notify your insurer for information purposes first, so that you comply with the accident reporting requirement of your insurance.

Because you don’t claim on your policy, you won’t have to pay your excess, your no-claims discount is protected and your annual insurance should not increase due to the accident.

After this, the following will take place: -

  • Your Taxi will be recovered to approved accident repair centre or repairer of your choice

  • We will arrange for a like-for-like replacement for your Executive/Prestige Taxi to be delivered to you, typically on the day your case is accepted

  • We can arrange for one of our approved accident repair centres to repair your Taxi or if you prefer, a repairing garage of your own choice

  • If you would like assistance with the recovery of costs for damaged possessions, lost earnings or help with a compensation claim, we can put you in touch with the solicitors we work with who will be happy to help

  • Our UK based claims team available to deal with your queries, 24/7



To get the type of replacement vehicle you need after a non-fault accident, call us on 02392 484 244 and we start a claim for you today.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury