Replacement Private Hire Taxi Services


Car Call have been supplying replacement Private Hire Taxis to Fleet operators for over 10 years now, and we believe our service is second to none.

If you have been involved in an accident that was not your fault, we arrange for a plated Taxi to be delivered to you while we arrange for your own Taxi to be repaired at one of our UK network of approved Accident Repair Centres.

there is an alternative to a claim on your own insurance policy because we will recover the costs associated with your accident directly from the at-fault driver’s insurer on your behalf.

Call us today on 02392 484 244 to start your non-fault claim.


The advantage of our service over a claim on your own Taxi insurance

2 reasons why using our service is better than a claim on your policy.

  • If you choose to make a non-fault claim on your insurance you will almost certainly have to pay your policy excess before your vehicle will be repaired. Our credit repair service ensures that your vehicles get repaired straight away without you having to pay any costs at all


  • Every claim you make on your own insurance is likely to increase the cost of your insurance, so it makes sense to keep un-necessary non-fault claims off your claims history to minimise your annual insurance overhead


I already know a good accident repair centre, can I have it repaired there?

All our repairers get our approval based on their facilities and the quality of service they provide, so you can be assured that you will always get top quality repairs using our service.


However if you want use your own choice of repairer, that is not a problem, just let us know who they are and we can arrange it for you.


I drive a six seater Taxi cab, can you provide this a replacement?

Our hire provider has a wide range of plated and equipped Taxi vehicles available to use right now.

We always try to provide you with a Taxi that is of a similar type and engine size to your own - or better, as your replacement.


Do you help with loss of earnings?

Legal assistance is included as part of our service. We can arrange legal assistance with lost earnings, damaged property and injury compensation.

To find out how we can help your taxi accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury