Replacement Taxi cab services


If you have an accident in your Taxi that is not your fault, not only is your insurance premium likely to increase, but you may not be offered a suitable vehicle as a replacement.

Car Call and our partners can repair your vehicle and provide you with a like-for-like replacement plated Taxi to use – as an alternative to a claim on your insurance.

Whether you drive a saloon, people carrier or even a black cab, we and our partners can usually find the type of replacement vehicle you need and have it delivered to you typically within 3 hours of starting your claim with us.

We recover the costs associated with your independent claim directly from the at-fault driver’s insurer.


Will I get quality accident repairs?

We and our partners will organise repairs to your taxi on a credit repair basis.

If you wish, we and our partners will arrange the repair of your vehicle at one of our network of approved accident repair centres, so you can be assured that you repairs will be of the highest quality.

If you would prefer to use a repair centre that you already deal with, that’s no problem either. Just let your advisor know and we can arrange this for you.


I have lost money because of the accident, can you help?

If you are looking to recover lost earnings or damaged possessions, we can put you in touch with the solicitors we work with who can sort this out for you.

If appropriate, they can also pursue a claim for injury compensation. Of course we will always look to achieve the best possible settlement for your particular injury.


An alternative to a claim on your own insurance

Avoid all the potential disadvantages of a claim on your insurance with our independent claims assistance today.

To find out more about our service, call 02392 484 244 or just complete our simple online form using the button below.



Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury