Replacement Taxis for fleet operators


If you run a Taxi fleet, we understand that you can’t afford to have vehicles out of action for any length of time.

Car Call and its partners provides collision management assistance for Taxi operators, enabling them to keep their drivers on the road with replacement plated Taxis when theirs are having a credit repair.


Why not let my insurer deal with the claim?

If you make a non-fault claim on your insurance you will almost certainly have to pay your policy excess before your vehicle is repaired. Our credit repair service ensures that your vehicles get repaired straight away. Costs are recovered directly from the at-fault driver’s insurer on your behalf, so you do not have to make a claim on your insurance or pay your policy excess.

An insurer may not be able to offer a suitable replacement plated Taxi if yours is un-driveable and/or being repaired. Our service ensures that you get a ‘like-for-like’ replacement for your vehicle, so you can be assured that we will endeavour to provide exactly the type of vehicle you need. The vehicles we supply are typically less than 6 months old and we aim to deliver your replacement within 3 hours of contacting us.


How do you handle my vehicle repairs?

We provide a full credit repair service utilising our UK network of accident repair centres. All our repairers are approved by us based on their facilities and the quality of service they provide.

We can either book your vehicle into one of these repair centres or into a repair centre of your own choice if you prefer.


Can you handle my fault claims too?

We appreciate that just getting hold of an insurer on the phone can take a long time, but we are more than happy to take care of this for you.

For non-fault claims, your insurer will of course be told about the accident ‘for information purposes only’ which means they are made aware, but they will not be dealing with the claim.


Do you provide legal assistance?

If you need legal assistance regarding lost or earnings, property or injury compensation – we also arrange this for you.

To find out how we can help your business, call us on 02392 484 244 for more information.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury